Can l cancel or change my order?
Unfortunately, we’re unable to change or update orders once they have been placed. When an order is submitted, it’s immediately sent to our logistics team in another location, who then pick the orders and dispatch them promptly to get your bars to you as quickly as possible. If you need further assistance, please reach out to our Miracle Workers via palamz@palcables.com
Can l update my shipping address?
If you’ve entered an incorrect shipping address, please contact us at hello@palficab.com as soon as possible. Our warehouse teams work quickly to process and ship your order, and once an order has been shipped, we’re unable to update the address.
How long does it take an order to be processed?
Our standard processing time is 2 business days, however during busy promotional periods this can take longer. Our warehouse team takes a break from picking & packing orders on the weekend, so orders placed after 9am Friday may not start processing until the following Monday.
What is your return policy?
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. We offer a 30-day from purchase date money-back guarantee for products purchased on palficab.com. (excluding FINAL SALES items)
If you are returning a product you purchased within the last 30 days, visit the palficab Returns Portal to initiate your return. If you cannot complete your return through the portal please email palamz@palcables.com and a member of our Experience team will assist you. We are unable to accept returns of partial sets or bundles.
Once the return is approved, please allow 10 days for the return to be processed.
Gift Return: If you want to return an palficab product that was given as a gift, please reach out to info@palficab.com as you may be qualified for store credit.
Please note: We are not able to refund original shipping charges as these are paid directly to the carrier. palficab does not refund orders for packages that are lost or stolen. Purchases made through unauthorized palficab retailers do not qualify for a refund or exchange.
What payment methods do you accept?
For express checkout, we offer ShopPay, PayPal, ApplePay and GooglePay. For standard checkout we accept Visa, MasterCard, American Express, UnionPay, PayPal All transactions processed on palficab.com are secure and encrypted.